HighMark Residential
My experience working as an Assistant Property Manager in Affordable Housing helped me understand quickly the significance of assistance in Fair Housing. I took extra measures on completing class certification as an Expert in Affordable Housing. I have the knowledge and understanding of the measures of risks it takes in investing and managing in Affordable Housing. I over saw two different properties in the Naples area, Whistler’s Cover- 240 units and Noah’s Landing- 264 units.
My performance as an Assist Property Manager consisted of things such as:
- Greets housing residents, applicants, and the public with professional courtesy, tact, and respect.
- Collects rent and other charges from residents and enters corresponding data into YARDI system.
- Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview.
Maintains an onsite presence and is readily available to residents during established business hours for the assigned development.
- Assists with administrative management of property by performing duties including conducting reexaminations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, and maintaining associated records.
- Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information.
- Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures.
- Provides customer service to residents, answers incoming calls from the general public, and responds to inquiries regarding program information.
- Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
- Conducts intake by holding orientation sessions to advise eligible clients about program participation; conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents.
Schedules and conducts re-certifications; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification.
Assists in preparation for compliance review-related functions, such as preparing annual certification packets, conducting face-to-face certification reviews, locating missing records, auditing resident files, or assisting in preparing eviction notices.
Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units.
Generates, reviews, and sends a variety of reports, including daily close-out, month-end, and year-end reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for assigned site.
- Maintains a supply of various forms and flyers for residents and the general public; receives, sorts, and distributes incoming/outgoing correspondence; maintains and fulfills supply needs by checking stock to determine inventory levels.
- Assists with resident services initiatives.
- Completes other related duties as assigned.
- Assists in preparation for compliance review-related functions, such as preparing annual
In the end, working for Highmark Residential was an exceptional experience. Although I enjoyed working with my team, I wanted to help the community in other ways that can be more impactful than Affordable Housing. This is where I made the decision to take my career in a different director and start Independent Contracting work as a Real Estate Marketing and Operations Director for the Bayshore District.
